[ad_1] Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone in 2018,... Read more »

[ad_1] Dr. Mae Jemison and I have a few things in common. We both grew up in houses that had scary basements with cobwebs, coal bins and wringer washing machines. We both... Read more »

[ad_1] Google announced support for a range of new Android tools for application developers, chief among them the creation of a new support category for foldable devices, at last week’s Developers Summit.... Read more »

[ad_1] The LF Deep Learning Foundation on Wednesday announced the availability of the first software from theAcumos AI Project. Dubbed “Athena,” it supports open source innovation in artificial intelligence, machine learning and... Read more »

[ad_1] Amazon recently disclosed its 2015 decision to scrap a recruitment tool used to hire talent, after finding that it had a bias against women. While this story has been covered sufficiently,... Read more »

[ad_1] I’m a longtime Jaguar fan. I’ve owned a ton of them over the years, and I’ve had both good and bad experiences with the cars. Currently I own two — a... Read more »

[ad_1] Amazon on Tuesday announced Amazon Comprehend Medical, a language processing service that lets users gather information — such as a patient’s medical condition and medication dosage, strength and frequency — from... Read more »

[ad_1] This is the time of year for a product guide, and this year I thought I’d list my favorite unusual products as gift ideas. I’m a big fan of products most... Read more »

[ad_1] When the Oculus Rift launched in 2014, industry stakeholders speculated that the new, high-end in-home virtual reality headset would disrupt the entertainment industry. Just four years later, the technology has reached... Read more »